Communication Is a Two-Way Street
By Cal Murashige

Being a cooperative means KIUC is always striving to provide the best service to our member-owners.

Providing safe, reliable, affordable and renewable energy to the island is our job. Our most visible workers are our line crews repairing poles and lines in all weather conditions. Behind the scenes, our power plant workers ensure we have enough power to supply the entire grid all day, every day. In our main offices, we have our human resources, engineering, information technology, finance and member services workers holding up the co-op business side of things. Often, these are the workers our members interact with when they have questions about billing or electrical service.

In addition to having a line available for our members to contact us, there are times we also need to be able to reach you on short notice. In the event of an emergency that would cause outages, such as a wildfire, we would like to be able to alert you in real time. Always adopting the most useful technologies, KIUC recently started using the Everbridge Mass Notification System to alert members of significant, unplanned outages by phone call, text and email.

To receive these urgent alerts, you need to have your current contact information listed in your account. Our call center representatives are available during business hours Monday to Friday, 8 a.m. to 4 p.m. Call us at 808.246.4300 to update your phone numbers and email addresses. We can add multiple forms of contact to your account. We will never use nor share this information for anything other than emergency alerts or to contact you about your account.

How to Change or Add a Phone Number to Your Account

• Make sure you are the customer of record on the account.
• Call us at 808.246.4300.
• Select Option 4.
• When connected, let the member services representative know you want to update your phone number, mailing address or email address on file.