Payment Assistance

We understand that life can be unpredictable, and we're here to help. Our payment assistance programs provide support for members facing financial hardships, offering options like flexible payment plans, bill credits, and access to local or government assistance resources.

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Payment Arrangement Program

If you would like to request a payment arrangement, please fill out this form.

KEO Low Income Assistance Program

Funded by the KIUC Charitable Foundation, the program administered by Kauaʻi Economic Opportunity assists Kauai families and individuals with a one-time credit once every rolling 12-month period.

To apply or for more information, call KEO at 808.245.4077 x242 or email keo@keoinc.org. For all COVID-19 related information and applications, email .intake@keoinc.org

Catholic Charities Hawaii Utility Assistance

Funded by the KIUC Charitable Foundation, the program assists Kauaʻi families and individuals with a one-time credit once every 12-month period. Low income is 300% of the poverty level. Maximum subsidy may not exceed $300.00.

To apply or for more information, call Catholic Charities Hawaii at 808.241.4673.

Hawaii Home Energy Assistance Program (H-HEAP, formerly LIHEAP)

H-HEAP is a federal program that provides qualifying low-income households with a one-time credit paid directly to KIUC to assist with energy costs. Applicants may apply once per program year for one of two types of credit: Energy Credit (EC) or Emergency Crises Intervention (ECI).

Energy Credit (EC): Applications are only accepted during the month of June and applicant must have an active electric account.
Emergency Crisis Intervention (ECI): Applications are accepted throughout the year and applicants must meet the same criteria as the EC, except that the purpose of the ECI is to restore or prevent disconnection of electric service at the current residence.

Eligibility requirements and application information for H-HEAP can be found at: https:// human services . hawaii . gov / bessd / liheap/

Kauai Economic Opportunity is accepting applications in June 2025 for H-HEAP. Call KEO at 808.245.4077 x242 or email liheap@keoinc.org.