Holiday:

KIUC will observe Christmas Eve and Christmas Day on Thursday and Friday, December 24-25th. Use SmartHub to manage your account 24/7/365: https://kiuc.smarthub.coop/ui

KIUC Business Hours: Monday - Friday, 8 a.m. - 4 p.m. (excluding holidays)

Medical Device Power Backup

The Medical Device Power Backup Rebate Program provides members who rely on a life-supporting medical device and are signed up on KIUC’s disability/special medical needs list (verified by a medical professional), with a rebate up to $200.00 per account for the purchase of a qualifying backup power solution.

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Emergency Power Planning

Medical Device Power Backup Rebate

KIUC is offering a new rebate program for members with electricity-dependent medical needs beginning January 1, 2026. The program raises awareness for emergency preparedness and the importance of planning for extended outages. KIUC has collaborated with the County of Kaua‘i, Hawai‘i State Department of Health and other community partners to educate members about the possibility of extended outages during an emergency, such as a wildfire.

The Medical Device Power Backup Rebate Program provides eligible members with a rebate up to $200.00 for the purchase of a qualifying backup power solution, such as a battery backup or portable generator. 

 

Eligibility Requirements:

  1. One rebate per account.
  2. All rebates will be paid in the year the equipment was purchased.
  3. Commercial accounts do not qualify.
  4. Member must have an active residential account and be registered with KIUC’s disability/special medical needs list.
  5. Rebate Application with itemized sales receipt (proof of purchase) must be submitted to receive rebate. Confirmation of being signed up on KIUC’s disability/special medical needs list will be confirmed by Energy Services.
  6. Rebate payments are offered on a first come, first served basis.  KIUC reserves the right to discontinue the offer or change rebate levels without notice.
  7. Rebates will be applied to the member’s account after confirmation of purchase and fulfillment of all requirements by the Energy Services team.

 

To apply for the rebate, members must:

 

Download the forms on our website, fill out the information and submit them via the Contact Us page.

You can also email the documents to energyservices@kiuc.coop mail to KIUC, 4463 Pahee Street, Suite 1, Lihue, HI 96766-2000, or place in the dropbox located at our Lihue office.