KIUC Warns Members About Solar Contractor Activities

Kaua‘i Island Utility Cooperative (KIUC) is alerting its members to be cautious of misleading claims being made by representatives of certain solar installation companies operating on Kaua‘i. KIUC has received reports from members stating that solar photovoltaic (PV) and battery system salespeople have provided inaccurate or incomplete information about how solar installations interact with KIUC’s electric grid, rates, and programs.

“We fully support our members’ interest in renewable energy and solar power,” said Beth Amaro, Member Services and Communications Manager. “However, we’ve been made aware of cases where solar sales representatives are giving customers false impressions, such as threatening that KIUC will shut off their power and claiming KIUC endorses their product or service.”

Members are encouraged to contact KIUC directly to verify any information provided by third-party contractors before signing contracts or making financial commitments. “Hopefully KIUC will be your first call when considering a solar PV system,” says Amaro. “We can give you an overview of our requirements, so you have some background before talking with a solar contractor.”

KIUC does not partner with or work with just one solar contractor and does not go door-to-door selling PV or battery storage systems. KIUC’s website provides detailed information about what members should know as they consider installing PV and/or battery systems: https://kiuc.coop/rooftop-solar. 

“It is very concerning when we receive calls from members who feel they’re being pressured or scammed by individuals selling rooftop solar systems,” said Amaro. She added that members who wish to report such activities should call KIUC at 808.246.4300 and provide as much information about the interaction as possible, including solar contractor’s name, representative’s name, date and time of interaction, and location.

“We will absolutely follow up with the solar contractor if unprofessional conduct is reported,” said Amaro.

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