KIUC Business Hours: Monday - Friday, 8 a.m. - 4 p.m. (excluding holidays)
Hurricane Lowell Information and Resources
Find updated information on Hurricane Lowell restoration efforts.
9.12.2026: KIUC crews have restored 75% of members since Tuesday morning. Of the remaining 25% without power, approximately 20% are on the North Shore (between Moloaa and Hā‘ena), and the remaining 5% are scattered pocket outages from Anahola to Kekaha, as well as Kōke‘e. These outages are being addressed by crews and restorations are being completed wherever possible.
9.12.2026: On Sunday, September 13, KIUC will be repairing transmission poles on the Hanalei side of the Hanalei Bridge. Work will require a lane closure with alternating traffic and may take 8 hours or more to complete. The exact start time tomorrow morning is still to be determined. Work is expected to continue into the early evening. Please be prepared for delays, plan accordingly, and use extra caution around coned work areas. Flaggers will be onsite for traffic control. Repairs to the north shore electrical system will continue throughout next week. Estimated restoration dates will be communicated once they are available. KIUC will continue to provide communication with North Shore customers via this Everbridge notification system. These messages are delivered to the customer of record on your KIUC account. Please share this information with your family, friends and neighbors who may not have a KIUC account. We will also make this information available on the KIUC website.
9.11.2026: Contract crews began vegetation clearing and repairs to transmission lines that serve the north shore (i.e., all communities north of Moloaa). KIUC personnel, along with crews from Hawaiian Electric Company, are conducting damage assessments on distribution infrastructure. KIUC's President and Chief Executive Officer, David Bissell, surveyed damage on the north shore and met with community members in Princeville and Hanalei to share a general roadmap for restoration of the roughly 5,000 accounts served by the north shore transmission line. Bissell estimaged that transmission repairs could be complete by the end of next week, with distribution repairs to follow as transmission circuits are deemed safe for energization. If all goes well, the first north shore restorations could begin late next week; however, restorations will occur in phases when distribution circuits are deemed safe for energization. There is no estimate currently for full restoration of the north shore, as damage to utility infrastructure, especially along Powerline Road, is extensive. A more detailed restoration schedule for the north shore will be shared as soon as it is available. KIUC will implement daily communication with customers via the Everbridge notification system to provie updates on restoration efforts and timelines. Members on the north shore are encouraged to update their contact information so they can receive these messages via phone, text and email. To confirm your contact information, please call KIUC at 808.246.4300.
If you see a downed line on your property or observe a problem with the distribution lines or the meter feeding your home, we request that you take a photo of the problem and email it to us at info@kiuc.coop along with the specific location of the issue. This will allow us to determine if there is a safety hazard to be addressed. You may also call us at 808-246-4300 to report an issue. When calling, please be prepared with a detailed description and specific location so we can follow up in an appropriate and timely manner.
Everyone wants to know when their power will be restored. KIUC cannot estimate at this time when any individual member will be restored. Crews are addressing outages throughout the day and into the evening, and making restorations whenever necessary repairs are complete and it is safe to do so. We suggest NOT calling KIUC just to inquire about restoration times, but to review KIUC’s daily news releases, social media posts, and mass emails for the latest information.
Sign up for email updates at the link on the home page of KIUC’s website.
If you are not yet energized and are concerned about a potential safety hazard with your distribution line or meter, we recommend you turn off your breakers until the equipment can be inspected and/or repaired. Note that any necessary repairs “behind the meter” will be the responsibility of the member to resolve with a certified electrician.
Use the images below to help you understand any damage you observe to the electrical equipment servicing your home. Please report any damage by emailing photos, a description of the problem, and the specific location to info@kiuc.coop.
KIUC Payment Assistance and Financial Assistance Programs: Payment Assistance | Kauaʻi Island Utility Cooperative
Report Damages from Hurricane Lowell: Report Hurricane Lowell Damages - Kauai County, HI
Kaua‘i Emergency Management Agency (scroll for Hurricane Lowell tab): www.kauai.gov/kema
Hurricane Lowell Cleanup Hotline (if you need assistance with cleanup): Dial 211 from you landline or cell phone
Kaua‘i Mental Health Services: Home | Kauai Mental Health Connection
County of Kaua‘i Department of Water: www.kauaiwater.org